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Managing Difficult Conversations

În curs vei învăța

  • Cum te adaptezi la diferite stiluri de comunicare în funcție de context
  • Matricea compasiunii înțelepte – comportamente de evitat
  • Procesul de pregătire și gestionare propriu-zisă a unei conversații dificile – exerciții
  • Managementul conflictelor – care e reacția ta la conflict conform Model Thomas Kilmann
  • Recunoașterea tacticilor controversate într-un conflict
  • Conflictul și prejudecățile cognitive de care trebuie să ținem seama
  • Tehnici de rezolvare a conflictelor – exerciții
  • Cum ne ajută soft skills în managementul unei conversații dificile
  • Lecții personale din managementul conflictelor
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+ 5.000 de cursanți din companii cu amprentă globală

IT&C
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Amalia Partner
Amalia Partner
Amalia Partner
Amalia Partner
Amalia Partner
Amalia Partner

I had the inspiration to start my journey on personal branding with Amalia and she guided me to have a new perspective of it. I still have lot of steps to do, but I feel more confident and committed to keep the direction. Thanks to Amalia for encouragement, guidance, inspiration and empathy!

Amalia was my coach/ mentor for 8 months in 2020.
I was particularly impressed by Amalia’s ability to understand complex organizational context and personality types based on the brief description I gave.
She created the perfect setup for me to get insights on the angles I was missing, skills I needed to improve and strategic connections and objectives I should focus on more.
If you’re looking for guidance when facing challenges or targeting growth, Amalia has the proper skill set to help you progress in your professional context.

Amalia and her team supported us in setting up a global contact center operations in three months. The excellent industry skills that Amaila and her team brought to the project were one of the important success factors. Amalias international experience and her leadership are a real differentiation factor for successful execution. I would always run such a project with her again and strongly recommend her as a leader.

We had an extraordinary experience partnering with Amalia. She delivered a customized public speaking program for us that inspired our future speakers, whom she continued supporting and coaching for our events. On top of being a skilled professional Amalia is also an amazing person to work with. I am looking forward to continuing learning from her on our next projects.

I had the opportunity to work with Amalia on Personal Branding, in an extensive and intensive workshop. I had a lot of clarity and insights on the personal branding and especially on its power and benefits. I left with a clear action plan in my mind, and most of all, a lot of energy to move forward.

As part of a personalized, public speaking training for our managerial team, Amalia managed to quickly and effectively support them in the pursuit of delivering an impactful speech in front of an audience of +400 people (physical and digital). To the best of my belief, she managed to do this by strategically mixing her substantial international experience in public speaking with insightful feedback steemed from her diverse business background.

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BIG4
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Medical Industry
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Automotive Industry
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Food Industry
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Other
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De ce să alegi acest curs

  • Evitarea conversaților dificile nu este apanajul liderilor autentici! E nevoie să ieșim din zona de confort și să abordăm pas cu pas acele situații care ne provoacă emoții/discomfort.
  • Ca lider în corporații sau antreprenor am gestionat numeroase conversații dificile cu profesioniști din diverse culturi sau pe diverse paliere profesionale – te pot ajuta să capeți o tehnică și o structură!
  • De-a lungul experienței mele profesionale m-am instruit frecvent pe managementul relațiilor interpersonale, managementul conflictelor, soft skills sau NLP – aceste info le-am integrat în programele mele.
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Amalia Sterescu
Despre

Amalia Sterescu

Amalia Sterescu este Edupreneur, Leadership Consultant, Personal Branding Strategist Certificat si Public Speaking Coach, cu peste 25 de ani de experiență profesională, activând atât în mediul corporate ca lider în diverse corporații dar și ca antreprenor. 

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