Pentru companii

Managing Difficult Conversations

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În curs vei învăța

Cum te adaptezi la diferite stiluri de comunicare în funcție de context
Matricea compasiunii înțelepte – comportamente de evitat
Procesul de pregătire și gestionare propriu-zisă a unei conversații dificile – exerciții
Managementul conflictelor – care e reacția ta la conflict conform Model Thomas Kilmann
Recunoașterea tacticilor controversate într-un conflict
Conflictul și prejudecățile cognitive de care trebuie să ținem seama
Tehnici de rezolvare a conflictelor – exerciții
Cum ne ajută soft skills în managementul unei conversații dificile
Lecții personale din managementul conflictelor

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+ 5.000 de cursanți din companii cu amprentă globală

IT&C

Medical

Retail

Financial

Detalii

I had the inspiration to start my journey on personal branding with Amalia and she guided me to have a new perspective of it. I still have lot of steps to do, but I feel more confident and committed to keep the direction. Thanks to Amalia for encouragement, guidance, inspiration and empathy!

Cornelia Szabo – CEO CEZ Vanzare

Amalia was my coach/ mentor for 8 months in 2020.
I was particularly impressed by Amalia’s ability to understand complex organizational context and personality types based on the brief description I gave.
She created the perfect setup for me to get insights on the angles I was missing, skills I needed to improve and strategic connections and objectives I should focus on more.
If you’re looking for guidance when facing challenges or targeting growth, Amalia has the proper skill set to help you progress in your professional context.

Lucian Popoiag – IT Director Enterprise Data Ubisoft France

Amalia and her team supported us in setting up a global contact center operations in three months. The excellent industry skills that Amaila and her team brought to the project were one of the important success factors. Amalias international experience and her leadership are a real differentiation factor for successful execution. I would always run such a project with her again and strongly recommend her as a leader.

Dieter Weisshaar – Leader and Board Member High Tech Industry

We had an extraordinary experience partnering with Amalia. She delivered a customized public speaking program for us that inspired our future speakers, whom she continued supporting and coaching for our events. On top of being a skilled professional Amalia is also an amazing person to work with. I am looking forward to continuing learning from her on our next projects.

Andra Viorică – Senior Marketing Manager @Thoughtworks

I had the opportunity to work with Amalia on Personal Branding, in an extensive and intensive workshop. I had a lot of clarity and insights on the personal branding and especially on its power and benefits. I left with a clear action plan in my mind, and most of all, a lot of energy to move forward.

Iuliana Rusei – Executive Coach & Leadership Consultant

As part of a personalized, public speaking training for our managerial team, Amalia managed to quickly and effectively support them in the pursuit of delivering an impactful speech in front of an audience of +400 people (physical and digital). To the best of my belief, she managed to do this by strategically mixing her substantial international experience in public speaking with insightful feedback steemed from her diverse business background.

Raluca Brebeanu-Motoca, Digital Strategy. Innovation

Main Portfolio

BIG4

Software & Gaming Industry

Banking Industry

BPO & Shared Service Centers

Medical Industry

Automotive Industry

Food Industry

Training & Events Industry

Furniture & Design

Retail

Other

De ce să alegi acest curs

Evitarea conversaților dificile nu este apanajul liderilor autentici! E nevoie să ieșim din zona de confort și să abordăm pas cu pas acele situații care ne provoacă emoții/discomfort.
Ca lider în corporații sau antreprenor am gestionat numeroase conversații dificile cu profesioniști din diverse culturi sau pe diverse paliere profesionale – te pot ajuta să capeți o tehnică și o structură!
De-a lungul experienței mele profesionale m-am instruit frecvent pe managementul relațiilor interpersonale, managementul conflictelor, soft skills sau NLP – aceste info le-am integrat în programele mele.

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Formular de contact

Despre

Amalia Sterescu

Amalia Sterescu este Edupreneur, Leadership Consultant, Personal Branding Strategist Certificat si Public Speaking Coach, cu peste 25 de ani de experiență profesională, activând atât în mediul corporate ca lider în diverse corporații dar și ca antreprenor.

Detalii