Top reasons for employee attrition in RO call centers

1. Stress generated by:

• Workload, the pressure of call center indicators like calls/agent, average speed of answer, not ready time etc.;
• Extended exposure to difficult customers, customer complaints, not appropriate customer behaviors;

2. Job routine

3. Lack of promotions opportunities in call center

4. Conflicts:

•  Between future career aspirations generated by educational background and job limitation
• Conflicts with direct supervisor

5. Voice & hearing health issues generated by long exposure to inbound & outbound activities;

 Note: this is a top from my 8 years personal  experience in call center, I did not include here dissatisfaction with salaries and benefits in a fast growing market which is common for most of job types in RO.